Frequently Asked Questions
Everything you need to know about our sustainably sourced spring water.
What makes JUST Water different from bottled water?
Our water is 100% spring water sourced from Glens Falls, NY, and packaged in a plant-based carton made mostly of paper and sugarcane, which significantly reduces its carbon footprint compared to plastic bottles.
Is the packaging recyclable?
Yes, our cartons are 100% recyclable in most communities. Because they are made primarily of paper, they can be processed at carton recycling facilities to become new paper products.
How long does it take for my order to ship?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do you offer subscription services?
Yes, we offer a 'Subscribe & Save' program where you can choose your delivery frequency and receive a 10% discount on every recurring order.
What is your return policy?
Due to the nature of food and beverage products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 14 days for a full refund or replacement.
Is JUST Water BPA-free?
Absolutely. Our cartons and plant-based caps are completely BPA-free and BPS-free to ensure the highest quality and safety for our consumers.